Happy customers rarely leave reviews. Unhappy ones always do. That's why most businesses have either no reviews or worse - a handful of complaints representing their entire reputation.

It's not that you lack happy customers. You lack a system to capture their satisfaction.

Review management isn't about fake reviews or gaming the system. It's about systematically collecting authentic feedback from real customers at the perfect moment - right when they're happiest with your service.

Consider this: A Harvard Business School study found that a one-star increase in Yelp rating leads to a 5-9% increase in revenue. That's not marketing hype - that's documented business impact.

The math is simple: BrightLocal found that 87% of consumers read online reviews for local businesses. If you have fewer than 10 recent reviews, you're invisible to most potential customers.

The solution isn't begging for reviews. It's automating the ask at the right time, making it easy for happy customers, and addressing issues before they become public complaints.